Ryevale Nursing Home Complaints Procedure

Any matter of concern or comments in relation to Residents’ care in the Nursing Home can be made by the Resident or Next of Kin on their behalf to any member of our team:

• There are nurse Managers on duty, day or night, please ask if you wish to speak with the Manager on duty.
• Joint Assistant Directors of Nursing Anu John and Ashish Varghese are on duty 7 days to discuss any concerns/ complaints you may want addressed.
• All complaints are discussed with Joint Directors of Nursing (PIC) Eileen and Antoinette Gallagher.

The above team of Management can be contacted at: 016244201 to make an appointment or by asking at reception.

Email: enquiries@ryevalenh.com.

We are happy to discuss any matter and answer any questions you may have. Any written complaints will be acknowledged within 5 working days.

Any complaints investigated internally will be aimed to be resolved as soon as possible or within 30 working days of receipt.

Any complaints unresolved will be referred to our independent referee, Geraldine Joy, Lisheen Nursing Home, for review.

A full copy of our Complaints Policy is available on request.

If you are not satisfied with the outcome of the complaints procedure within the nursing home, you may contact the
Office of the Ombudsman on: (01) 639 5600.
Or contact our regulator HIQA on (021) 240 9300.

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Antoinette Gallagher
Person in Charge